Refund, Billing & Cancellation Policy

1. Digital Itineraries

• Itineraries are digital goods delivered immediately upon purchase and are generally non-refundable once downloaded.
• Exceptions: duplicate charges, technical failure preventing delivery, or a request made within 2 hours of purchase and before the itinerary date, at our discretion.

2. Reservation Access (Resy / OpenTable Listings)

We charge only for curated access to reservation-required restaurant listings — not for the reservation itself, which is completed on the restaurant’s own platform. If access cannot be delivered due to a technical issue on our end, the access fee is refundable. The restaurant reservation itself is governed entirely by the restaurant’s/Resy’s/OpenTable’s own cancellation policy — contact them directly for reservation changes.

3. Premium Concierge Service

• Concierge service may require a deposit or retainer, described at time of booking.
• Cancellations made within 15 days: planning fees already incurred are non-refundable; unused portions may be refunded at our discretion.

4. Tour Bookings via FareHarbor — Not Our Refunds to Give

Tour bookings made through a Booking Partner link are billed, cancelled, and refunded entirely by FareHarbor and/or the tour operator, according to their own policy shown at the time of booking. Topchiyska Enterprises LLC does not collect this payment, does not hold these funds, and has no ability to issue a refund for a FareHarbor/tour-operator booking. All refund, cancellation, weather, and no-show requests for these bookings must go directly to FareHarbor and/or the operator — not to us.

5. Billing (On-Platform Purchases Only)

All charges made directly on the508islandconcierge.com are processed in USD via [PROCESSOR NAME]. Applicable taxes, if any, are shown at checkout.

6. How to Request a Refund

For itineraries, reservation access, or concierge service purchased directly from us: Contact us with your order confirmation; we aim to respond within 5 business days. For FareHarbor/tour bookings, see Section 4 above.

7. Chargebacks

Please contact us before initiating a chargeback for an on-Platform purchase so we can try to resolve the issue directly. For FareHarbor/tour bookings, dispute the charge with FareHarbor/the operator or your card issuer, referencing their confirmation — not ours.